Elements and Performance Criteria
- Receive and check food deliveries
- Transport food safely and hygienically
- Apply safe food hygiene practices
- Deliver meals and/or beverages
- Check each meal against appropriate documentation prior to meal delivery
- Reheat meals, if required, according to food regulations
- Complete and check meal tray assembly for accuracy according to established routines and procedures
- Prepare beverage utensils for use
- Leave trolley or tray in a convenient and appropriate location for meal delivery
- Deliver meals and/or beverages to client and leave in an appropriate place within the designated timeframe
- Replace missing or incorrect meals and/or beverages with appropriate meals and beverages
- Refill water jugs according to specific client requirements and established policy and procedure
- Check room numbers, bed numbers and client name against appropriate documentation
- Assist client to sit up if required, under direction, and when this is in keeping with organisation policy and procedures
- Collect utensils and meal trays
- Collect trays and all utensils after client has finished eating
- Check tray for foreign objects and stack on trolley safely
- Return dirty beverage utensils for cleaning
- Maintain a stock of clean drinking utensils
- Collect empty water jugs
- Report insufficient food or fluid intake to the appropriate person(s) according to enterprise procedures, when this is within the scope of the work role
- Seek client feedback on general acceptance/satisfaction with meals and report to appropriate person(s) according to enterprise procedures